Shipping and Return

Your order will reach you within a maximum period of 12 working days, not including weekends, from the time you place your order. We will send you an email with your shipping and delivery details. You may track your shipment by using the tracking code provided in the email. SHIPPING charges of INR 460, at the time of checkout, include the following charges: shipping charges + handling charges.
 

EXCHANGE & RETURNS

Please take some time to read the detailed style description and size instructions accompanying each product. We are happy to clarify your queries, if any, about specific measurements/sizes etc. if you email us before you decide to make your purchase. You have 2 days from the date you receive your item(s), to initiate an exchange or a return, beyond which, we will not be able to accept or process your request. You will need to send us a message with your specific Exchange / Return request to our email address: shabnam.oberoi@gmail.com. You may exchange an item for another color/size in the same style. If your request can be fulfilled, we will send you an email stating our acceptance of your request. You may then ship the return item(s) to our address: The House of Fashion Stories, Plot no. 2, Farm no. 3, Club Drive, Ghitorni, New Delhi -110030. India. Ph: +91- 9958895913 The item(s) must be in an absolute unused and undamaged condition accompanied by the original tags and protective packaging, failing which, we will not be able to process your exchange or return request. We will ship your exchange item(s) within 7 working days of our receipt of your returned piece. The shipping charges for the exchange piece will have to be borne by you and you will be requested to make a bank transfer for the shipping fee. There will be no further exchange on an exchanged item(s). In the case of a return, the conditions are same as mentioned above. We will send you a refund within 7 working days of our receipt of your returned item(s). We will not be able to refund you the shipping fee charged to you at the time of initial purchase. Some items will not be eligible for Returns or Exchange as they are a limited edition. We will specify this clearly in the details that accompany that particular product.